RIGHT OF WITHDRAWAL
Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if qualifying as a “consumer” pursuant to Article 1 letter b) of Legislative Decree 22 May 1999 no. 185) has the right to withdraw from the contract and to return the ordered Products, without any penalty and without specifying the reason, within 14 (ten) working days from receipt of the Products.

The right of withdrawal referred to in Article 9.1 above must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. to

Le 4 Contrade
Soc. Agr. Heirs of Spagnoletti Zeuli Giovanni S.S
Via Vaglio 3, 76123 Andria BT, Italy

within 14 working days from receipt of the Products.

All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by the Customer Service (info@le4contrade.com). Once the return has been authorized, the Customer can return the Product to the following address:

Le 4 Contrade
Soc. Agr. Heirs of Spagnoletti Zeuli Giovanni S.S
Via Vaglio 3, 76123 Andria BT, Italy.

Cash on delivery packages will not be accepted.

Once the Products have been received (and their integrity checked), Le 4 Contrade will, within 14 days, credit the Customer with the cost of the returned Products (as indicated on the invoice), withholding the amount of shipping costs which will be definitively charged of the Customer.

The right of withdrawal referred to in article 8.1 above cannot be exercised by the Customer in the event that the Products purchased consist of bottles of oil that have been opened by the Customer or if the items being sold had been ordered and produced expressly on order of the customer.

In case of damage to the goods during the transport of the returned goods, Le 4 Contrade will notify the Customer of the incident (within 5 working days of receiving the goods in their warehouses), to allow him to promptly file a complaint against the courier he chosen and obtain reimbursement of the value of the asset (if insured); in this case, the Product will be made available to the Customer for its return, at the same time canceling the request for withdrawal.

Le 4 Contrade is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.

During the withdrawal period referred to in Article 15, the Customer is responsible for the object as custodian. In case of damage or destruction of the Product during the custody of the Customer, the right of withdrawal will lapse.